Refund policy
We want you to be happy with your purchase. If something isn't right, this policy explains exactly what we can do, what we need from you, and how long it takes. Please read it before placing your order.
Return Window
You have 30 days from the date you receive your order to request a return.
Change-of-Mind Returns
If you simply changed your mind, we accept returns as long as:
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The item is unused, unworn, and unwashed
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It is in its original condition and original packaging, with any tags still attached
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You open a return case with us before sending anything back
For change-of-mind returns, you are responsible for the cost of return shipping. Original shipping costs are non-refundable. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost on the way back to us.
Items returned used, damaged by the customer, or missing parts may not be eligible for a full refund. In those cases, we may issue a partial refund that reflects the item's condition, or send the item back to you at your cost.
Non-Returnable Items
Unless they arrive damaged, defective, or incorrect, the following items cannot be returned for change of mind:
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Personalized or custom-made items
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Intimates, swimwear, and undergarments
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Opened personal care, beauty, or hygiene products
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Gift cards
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Items marked as "Final Sale"
If you live in a country where local law gives you additional return rights, those rights still apply.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, that's on us and we will make it right.
Please contact us within 7 days of delivery with:
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Your order number
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Clear photos or a video showing the issue, the item, and the packaging
Once we review your claim, we will offer a replacement or a full refund. In most cases, you will not need to send the item back. If we do need it returned, we will cover the return shipping cost.
How to Start a Return
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Contact us through the contact information on our Contact page with your order number and the reason for your return.
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We will review your request and, once approved, open a return case.
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We will email you the return address and instructions for your return.
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Ship the item back and send us the tracking number.
Please do not send any items back before a return case is opened. Packages sent without an approved return case, or to an address other than the one we provide, may not be accepted or refunded.
Refunds
Once your return arrives, we will inspect it and let you know by email whether your refund is approved.
Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement.
For change-of-mind returns, the refund covers the price of the item. Original shipping costs and return shipping costs are not refunded.
Exchanges
We do not offer direct exchanges. If you would like a different size, colour, or item, please return the original item following the steps above and place a new order.
Order Cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it has not yet been processed or shipped. Once an order has shipped, it can no longer be cancelled, and our return policy applies instead.
Pre-order items can be cancelled for a full refund within 24 hours of placing the order. After 24 hours, pre-orders cannot be cancelled.
Lost or Undelivered Orders
For orders that are delayed, lost in transit, or marked as delivered but not received, please see our Shipping Policy.
Payment Disputes
If there is ever a problem with your order, please contact us first. We respond to every message and will work with you to find a fair solution, which is almost always faster than a bank dispute. If a dispute is filed, we will provide our order records, tracking information, and communication history to the payment provider.
Contact Us
If you have any questions about returns or refunds, please reach out through the contact information listed on our Contact page. We aim to respond to all messages within 24–48 business hours.