Shipping policy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout.Thank you for shopping with us. We want you to know exactly what to expect from the moment you place your order until it arrives at your door. Please read this policy before placing your order.

Order Processing

All orders are processed within 1–5 business days (Monday to Friday, excluding holidays) after payment is confirmed. Processing includes verifying your order, preparing your item(s), and handing them to the carrier.

You will receive an order confirmation email right after purchase, and a shipping confirmation email with your tracking number once your order has shipped.

During high-volume periods such as Black Friday, the holiday season, and major sales, processing may take a few extra days. If your order will be delayed beyond our normal processing time, we will notify you by email.

Shipping Times

Estimated delivery times are shown on the product page and at checkout. These estimates begin after your order has been processed and shipped.

Delivery estimates are not guarantees. Once your package is with the carrier, delays can occur that are outside of our control, including weather, carrier backlogs, holidays, and customs inspections. We will always do our best to help if your order is running late.

Pre-Order Items: Products labelled as "Pre-Order" can take 3–4 weeks to process before they ship, unless a shorter time is stated on the product page. This replaces our standard 1–5 business day processing time for those items. The delivery estimate begins once your pre-order has shipped.

Shipping Rates

Shipping costs, if any, are calculated and displayed at checkout before you pay. You will always see the full cost before completing your purchase.

Multiple Packages

We work with fulfillment partners in different locations. If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking information for each package. There is no extra charge for this.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 3–5 business days for tracking information to update, as it can take time for the carrier to scan your package into their system.

If your tracking has not updated after 7 business days, please contact us and we will look into it.

Delayed Orders

If your order has not arrived within 10 business days after the latest estimated delivery date, please contact us. We will investigate with the carrier and keep you updated.

If we are unable to ship your order within the processing time stated above, we will notify you and give you the option to cancel your order for a full refund.

If your order has not been delivered within 30 days of the estimated delivery date, you may cancel your order and receive a full refund.

Lost Packages

If your tracking shows no movement for 15 business days, or the carrier confirms your package is lost, please contact us. We will open an investigation and file a claim with the carrier on your behalf, and keep you updated throughout.

Once a package is with the carrier, it is out of our direct control, but we will always do our best to make things right. Your rights under our Delayed Orders section still apply: if your order is not delivered within 30 days of the estimated delivery date, you may cancel your order for a full refund.

Package Marked as Delivered but Not Received

If your tracking shows "delivered" but you have not received your package, please do the following first:

  • Wait 48 hours, as carriers sometimes mark packages as delivered early.

  • Check around your property, including mailboxes, porches, side doors, and garages.

  • Ask neighbours, family members, or building management if they received it.

  • Contact your local carrier or post office with your tracking number.

If you still cannot locate your package, contact us within 7 days of the delivery date. We will open an investigation with the carrier on your behalf.

Once a package is confirmed delivered to the address provided at checkout, we are not able to issue a replacement or refund, but we will do everything we can to help you resolve it with the carrier.

Incorrect or Incomplete Addresses


If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it before it ships. Once an order has shipped, we cannot change the address.

If a package is returned to us because of an incorrect address, we can reship it once you cover the new shipping cost, or issue a refund for the product amount (excluding original shipping costs).

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery with your order number and clear photos or a video of the item and packaging. We will make it right with a replacement or a refund. See our Return & Refund Policy for full details.

International Orders, Customs & Duties

We ship to the countries available at checkout. International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in the price of your order.

Customs processing can occasionally add extra time to delivery. These delays are outside of our control.

Contact Us

If you have any questions about your order or this policy, please reach out through the contact information listed on our Contact page. We aim to respond to all messages within 24–48 business hours, and we will always work with you to find a fair solution.